Challenges of Managing Information Quality in Service Organizations

Forsideomslag
Al-Hakim, Latif
Idea Group Inc (IGI), 30. sep. 2006 - 346 sider

Poor quality of data and information can have a harmful impact on decision-making and therefore on the overall effectiveness of an enterprise. Incorrect and misleading information associated with an enterprise's production and service provision jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. Challenges of Managing Information Quality in Service Organizations presents cases and applications of information quality in various industrial service sectors, and presents twelve chapters organized into four sections: information quality application in healthcare industry, information quality application in banking, real estate and postal industries, information quality application for database management services, and information quality application for research and development.

Challenges of Managing Information Quality in Service Organizations provides insight and support for academic professionals as well as for practitioners concerned with the management of information.

 

Udvalgte sider

Indhold

IQ Application in Banking Real Estates and Postal Industry
51
IQ Applications for Database Management Services
114
IQ Application for Research and Development
186
About the Authors
310
Index
316
Copyright

Andre udgaver - Se alle

Challenges of Managing Information Quality in Service Organizations
Latif Al-Hakim
Ingen forhåndsvisning - 2007
Challenges of Managing Information Quality in Service Organizations
Latif Al-Hakim
Ingen forhåndsvisning - 2007

Almindelige termer og sætninger

accessibility accuracy actions activities addition analysis application approach assessment attributes changes chapter collection completeness components considered consistency consumers Copying or distributing Copyright cost data quality database DBMS decision defined definition developed dimensions distributing in print effective electronic forms elements evaluation example expected Figure forms without written framework function Idea Group Inc identified impact implement important improvement increase information product information quality initial integration International interpretability investment issues knowledge means measures metadata needs object operations options organization performance permis possible preference presented print or electronic problems query ranking records relevant representation requirements Retrieved selected significant specific stages standard step Table tion types understanding University users Wang weighting written permission

Om forfatteren (2006)

Latif Al-Hakim lectures in Management in the Faculty of Business at the University of Southern Queensland, Australia. His experience spans industry, research and development, and academic institutions. Latif was awarded his undergraduate degree in 1968, and went on to receive his Masters (1978) and PhD (1983) from the University of Wales (UK). Dr. Hakim has published extensively in information management and systems modelling. He is the author and editor of seven books, more than ten chapters in books and more than 60 papers in various journals and conference proceedings. He is the Editor-in-Chief of International journal of Information quality and Associate Editor International journal of Networking and Virtual Organisations. Latif has also consulted to a number of major industrial organizations in Australia. [Editor]

Bibliografiske oplysninger

TitelChallenges of Managing Information Quality in Service Organizations
Gale virtual reference library
IGI Global research collection
ITPro collection
Information quality management series
RedaktørAl-Hakim, Latif
Udgaveillustreret
UdgiverIdea Group Inc (IGI), 2006
ISBN1599044226, 9781599044224
Længde346 sider
  
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