Medical Receptionists and Secretaries HandbookRadcliffe Publishing, 2006 - 350 sider This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it! Review of the Third Edition: 'Contains essential information for administrative staff, and teaches them the skills they need to work effectively.' Practice Manager |
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... medicine Introduction History of ethics and etiquette Medical ethics and etiquette Doctors ' duties 91 91 91 92 96 Patients ' rights 97 The regulatory bodies and their role 101 Summary of medical ethics and etiquette 103 Legal aspects ...
... medicine 185 Introduction 185 Changes in the relationship between the NHS and the private sector 185 Private clinic or hospital 186 The secretary in private practice 191 Summary 193 9 Forms , fees and finances in general practice 195 ...
... medicine 214 Computers in hospitals 216 Information , management and technology 217 Getting the best from the computer 223 The barrier created by the computer 223 Maintaining security 223 Computers and the law 225 Useful websites and ...
... medicine 263 Private Finance Initiative 264 Clinical governance 265 National Institute for Clinical Excellence ( NICE ) 265 National Clinical Assessment Service ( NCAS ) 266 National Service Frameworks ( NSFs ) 266 Patient surveys 266 ...
... medicine 333 Appendix 12 International organisations 335 Appendix 13 Professional organisations relating to complementary medicine 337 Appendix 14 The Wanless Report 339 Index 341 viii Preface Once again , I am delighted to have the ...
Indhold
The NHS Plan | 12 |
Resource allocation in the | 22 |
Mental health services | 32 |
Summary | 40 |
Communication | 77 |
Law ethics and medicine | 91 |
Health and safety in a clinical environment | 131 |
Practical reception skills in general practice | 143 |
Primary healthcare services and social | 237 |
Audit health economics and ensuring quality | 261 |
Training and development | 269 |
Complementary medicine | 275 |
Further reading and reference | 281 |
Training programmes | 287 |
Immunisation schedules | 303 |
Useful addresses | 313 |
The hospital service | 165 |
Private medicine | 185 |
Forms fees and finances in general practice | 195 |
Using information technology | 207 |
Medical terminology and clinical aspects | 227 |
Information and support groups | 321 |
Measurements in medicine | 333 |
The Wanless Report | 339 |