Medical Receptionists and Secretaries Handbook

Forsideomslag
Radcliffe Publishing, 2006 - 350 sider
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This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it! Review of the Third Edition: 'Contains essential information for administrative staff, and teaches them the skills they need to work effectively.' Practice Manager

 

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Indhold

Communication
3
Patient customer care
45
Law ethics and medicine
91
Health and safety in a clinical environment
135
Practical reception skills in general practice
143
X
160
The hospital service
165
Private medicine
185
Training and development
269
Complementary medicine
275
Further reading and reference
281
Training programmes
287
Immunisation schedules
303
Useful addresses
313
Information and support groups
321
32
322

Forms fees and finances in general practice
195
Using information technology
207
Medical terminology and clinical aspects
227
Primary healthcare services and social
237
25
253
Audit health economics and ensuring quality
261
Measurements in medicine
333
The Wanless Report
339
91
343
142
350
Copyright

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