Charities of Springfield: by F. H. McLean, 221
CHARITY OFFICE: apology of man for not
sending wife to, 143

CHARITY ORGANIZATION CAMPAIGNS:

for

better housing and for prevention of
tuberculosis, influence upon case work of,

32
CHARITY ORGANIZATION MOVEMENT: contri-

bution to social diagnosis made by, 27,
28-33

CHARITY ORGANIZATION SOCIETIES: no meth-

ods or aims peculiar to, 5; case work op-
portunities offered to students by, 32;
workers in, said by S. P. C. C. worker to
need training in weighing evidence, 39;
possible assumptions of workers in, 96;
experience of a worker in one of, com-
pared with her later experience as agent
of state department for care of children,
105; opinion of worker in one of, as to
place of first interview, 108; conditions
of first interviews in, contrasted with
those in medical-social work, 109; direc-
tion to "take no notes" given by, 127;
included in statistical study of outside
sources, 161; criticism of case records by
secretary of one of, 178; statistics of
relatives consulted by two, 180; and
other agencies, division of territory be-
tween, 296; training of workers in, com-
pared with that of settlement workers,
300; character of some agencies which
bear name of, 302; relations to confi-
dential exchange of, 304; conception of
one investigation to stand for all time
outgrown by, 312; reasons for dissatis-
faction of, with out-of-town inquiries
received, 321; inadequate letter of in-
quiry to, cited, 328-329; analysis of an
interview with a deserted wife by worker
in, 462-464

CHARITY ORGANIZATION WORK, ILLUSTRA-
TIONS FROM, ON: need of developing
diagnostic skill in court work, 45; bias
due to family pride, 78; first interviews,
117, 121; experiences in dealing with
South Italians through interpreters, 118,
119; relations with family group, 140-
142; handling of an illegitimacy case,
145; treatment of two young couples,
145; failure of relatives to understand,
183; insight gained from relatives, 188-
189; a public institution's carelessness

in the matter of enforcing support from
relatives, 196; unwise approach to rela-
tives, 198; conflicting medical prognoses,
206, 207; helpful report of diagnosis and
prognosis from a physician, 209; help-
ful report of social history to a physician,
209; acceptance of hearsay medical evi-
dence, 215; danger of medical opinions
from non-medical workers, 216; uses of
school evidence, 221, 222; school evi-
dence on scholarship, 224; unreliable
employer testimony, 241; testimony
from an employer, 243; co-operation
from a present employer, 245; securing
information about an Italian laborer's
employment, 249; need of search for
evidence of marriage, 258-259; con-
sultation of a court record, 262; use of a
hospital record to establish whereabouts,
262; concealment of property, 263-264;
use of directories, 266-268; use of pres-
ent neighborhood sources, 275, 276; use
of insurance agents as a source of in-
formation, 289; unexpected results from
consulting an undertaker, 290; hasty
reporting, 350; handling of a case by
four districts, 356-357

Charity Visitor, The: by Amelia Sears, 81, 88,
89, 90, 155, 241, 249

CHESLEY, ANNIE L., 108, 190, 192, 197
CHICAGO JUVENILE COURT: applied psychol-
ogy utilized in, 33-34

CHICAGO SCHOOL OF CIVICS AND PHILAN-
THROPY: help in gathering material for
this book tendered by, 10

CHILD-HELPING AGENCIES: possible assump-
tions of workers in, 95, 96; public and
private, included in statistical study of
outside sources, 161; illustration of non-
social attitude on part of a hospital fur-
nished by, 205; illustration of teacher's
part in diagnosis of feeble-mindedness
furnished by, 229; instance of variable
spellings furnished by, 271

CHILD LABOR COMMITTEE: use of school cen-
sus records reported by, 262

CHILD LABOR LEGISLATION: effect on case
work of, 32, 365. See also New York
Child Labor Law

CHILD, NEGLECTED, QUESTIONNAIRE REGARD-
ING A, 405-412

CHILD-PLACING AGENCIES: observations of,
as evidence regarding feeble-mindedness,
43; possible assumptions of workers in,
96; need of knowing family histories in
work of, 135; public and private, in-
cluded in statistical study of outside
sources, 161; consultations with relatives
by, 180; illustration of hearsay medical
evidence obtained by, 215; consultations
with present neighbors by, 273; special
value of evidence that one may give
another, 309

CHILD-PROTECTIVE AGENCIES. See Society to
Protect Children from Cruelty

CHILD-SAVING: a commonplace of, 153. See
also Child-helping Agencies

CHILD STUDY: the approach to social diag
nosis by way of, 33

CHILDREN: excessive suggestibility of, 70;
experience in a first interview cited by
worker with, 109; causes of trouble be-
tween parents and, 140, 152, 153; habit
of some workers of dealing with family
through, 153; importance of confidences
between parents and, 153; failure of some
family agencies to individualize, 153-154;
reasons for knowing ages of, exactly, 154-
155; possible explanations of long periods
between, 155; older, points to be kept in
mind in dealing with, 155-156; grown,
importance of interviews with, illus-
trated, 156; value to, of comradeship of
grandparents, 157; outside sources of
information most used in work with, 168,
169; tendency to turn over to care of
relatives, 185-186; legal responsibility of,
for support, 195; proof of marriage as
bearing upon protection of, 259; queries
regarding lack of control of, 409-410;
blind, queries regarding special educa-
tion of, 421; of a person possibly insane,
queries regarding, 438

CHILDREN, PUBLIC DEPARTMENT FOR Care
OF: experience of agent for, compared
with her earlier experience in a C. O. S.
105; opinion of agent for, as to place of
first interview, 108; account of first in-
terview by agent for, 115; consultation
of relatives by, 180; experience of, with
relatives, cited, 184; illustration of co-
operation from a present employer re-
ported by, 245; note on consultation of
birth records by, 256; use of present
neighbors by, 273

CHILDREN'S AGENCY: illustration showing in-
fluence of visitor of, 70; ways of dealing
with unmarried or deserting fathers illus-
trated by notes from, 144; consultations
with school sources by, 221; use of a
former residence as a source of informa-
tion by, 279; letters of a worker in, 332
CHILDREN'S COURTS: contributions to social

See

diagnosis made by, 27, 33-34; supple-
ment legal evidence by social, 44.
also Juvenile Court
CHILDREN'S INSTITUTIONS: testimony of one,
regarding defects in teachers' evidence,
232; records of, as evidence of age, 257;
in Pittsburgh, investigations by, 299;
valuable data obtainable from, 299
Choosing a Vocation: by Frank Parsons, 46
Christian and Civic Economy of Large Towns:
by Thomas Chalmers, 28

CHURCHES: as sources of information in three

cities, 167; as one-headed sources, 175;
records of birth in, 256; consulted, in
2,800 cases examined, 297, 298; social
evidence of, 300-301. See also Religious
Affiliations

CIRCUMCISION RECORDS: as evidence of age,

257

CIRCUMSTANTIAL EVIDENCE: distinguished

from other types of evidence, 56, 59, 60;
direct and indirect, trustworthiness and
value of, 60

CITY SOLICITOR: consultations with, by social
agencies, 287

CIVIL LISTS: as sources of information, 266

CLASS: a client should not be thought of as
one of a, 97

CLASS BIAS: among peasants, 74
CLERGYMEN: as witnesses, 300; as corre-
spondents, Miss Birtwell quoted on, 325.
326

CLIENTS: term defined and explained, 38;
affairs of, not necessarily known to one
referring them to a social agency, nor to
relatives, 65; first, unrehearsed state-
ments of, most reliable, 69; use of lead.
ing questions in dealing with, 71-73;
should not be thought of as one of a
class, 97; manner of application of, as
affecting first interview, 106; attitude of,
as influencing choice of place of first
interview, 107, 109, 110; importance of
knowing recorded experience with, before
first interview, 110, 111; importance of
giving a fair and patient hearing to. 1[2,
113, 114; establishment of good under.
standing with, in first interview, 112, 113,
114; suggestions from physicians bearing
upon mode of approach to, 115, 116, need
of grasping personality of, in first inter-
view, 126; courtesy toward, should de-
termine note-taking, 127; attitude of.
toward blank form, as influencing its use
by medical-social workers, 128; ignor-
ance of family history of, as cause of un-
successful treatment. 134. 135; inter-
views with, alone and in presence of mem-
bers of family, 136, 137; present situa-
tion of unduly dwelt upon by many
agencies, 169; sources of information
nearest to, likely to prove most valuable,
170; objections of, to having relatives
seen, 180; relatives' failure to under-
stand, illustrated, 183-186; one type of,
compared to Aran Islanders, 185; reasons
for studying work records of, 236-238;
statements of, to be compared with those
of employer, 239; mis-statements as to
wages by, illustrated, 246; confidence of,
in the written word, 254; consultation of
records to secure rights of, 264; impor-
tance of social worker's relations to other
agencies and to, compared, 294; how in-
terests of, are conserved by confidential
exchange, 306-307; injury to, by dupli-
cate investigations, 311; effect upon, of
transfers, 314; letters of inquiry by, 326;
letters shown by, copies of, 335; letters
regarding, should not be sent by hand of,
335; original letters of, as evidence of
mentality, education, etc.. 335; queries
regarding a social worker's relations with,
449. See also Immigrants

CLINICAL TEACHING IN MEDICINE: Dr. Cabot
quoted on, 347

"CLUE BLINDNESS:" a remedy for, 254
CLUES: to outside information, importance of
obtaining, in first interview, 112, 113, 114:
those most needed in first interview, 124;
obtaining of, in emergency interviews.
131-132; supplementary, special value of,
174-175; supplementary, to former em
ployers, 242; furnished by death records,
258; supplementary, furnished by former
neighbors, 279, 280

CODMAN, JULIAN: 66

COFFEE, OVERUSE OF: Dr. Healy's findings
regarding, 150

COLONIES, FOREIGN: contact of parishioners
and clergy in, 300; value of advice of
leaders in, 386

COMMUNICATION WITH OUTSIDE SOURCES:
various means of, 317

COMMUNION RECORDS, FIRST: as evidence of
age, 257
COMMUNITY:

of an unmarried

mother.
queries regarding, 414; of the father of
her child, queries regarding, 416
COMMUNITY CUSTOMS: in native country of
immigrant groups, queries regarding, 384
COMPARISON OF MATERIAL: suggestions for
the, 347-355
COMPENSATION.

See Workmen's Compensa-

lion
COMPETENCE: and bias, in testimonial evi-
dence, 59, 60; historians' tests of, sum-
marized, 64; lack of, illustrated, 65, 66,
67.68

COMPETITIVE STAGE of Social Work, 293
CONDUCT: teachers' evidence as to, 226; uses
of records of, 265

CONFERENCES of representatives of agencies
on difficult cases, 315
CONFESSIONS: mistaken, 71
CONFIDENTIAL EXCHANGE: importance of

communicating with, before and after
first interview, 111; beginnings of, 294;
need of, illustrated, 303-304; history and
uses of, in diagnosis, 304; mechanism of,
described by Miss Byington, 305-306;
ensures privacy of clients by limiting
those who may use, 306-307; not a
benevolent detective agency, 307; use of
data furnished by, 308-310; misunder-
standings over the telephone reported by
the registrar of, 340

Confidential Exchange, The: by Margaret F.
Byington, 304, 305, 307, 308
CONFIRMATION RECORDS: as evidence of age,
257

CONSULS, FOREIGN: illustrations of use of, 288
CONSULS, U. S.: consultations with, by social
agencies, 288; use of, as correspondents
about foreign clients, 326

CONTAGIOUS DISEASE RECORDS: consulta-
tion of, in one city, 255

CONTRADICTIONS: between witnesses should

lead to further inquiry, 175-176; in evi-
dence, importance of looking for, 350
CONTROL OF CHILDREN, LACK OF: queries
regarding, 409-410

CONTROLLER, STATE: consultation with, by
social agencies, 287

COOLEY, CHARLES HORTON, 4
CO-OPERATION: principles that should govern

seeking of sources rich in, 170-172, 309;
from relatives, illustrated, 189-194; of
employers, illustrations of, 242-246; from
unions and fellow workmen, instances of,
250; in social work, and diagnosis, 292-
293; four stages in development of, in
U.S.. 293; third stage of, 294-295; high-
est form of, 295-296; promoted by con-
fidential exchange, 304-310; duplicate
investigations and. 311-313; and trans-
fer to another agency, 313-314; being as

good as one's word an important part of,

315
CORRECTIVE DEFECTS: in a child possibly
feeble-minded, 441-442

CORRESPONDENce on Closed CASES: mistake
of destroying, 335

CORRESPONDENT: choice of the best, in writ
ing letters of inquiry, 323-326; selected
for out-of-town inquiry, what will in-
terest? 326-327; what sort of letter of
inquiry will save unnecessary trouble to?
327-331; what facts relating to, should
modify approach by letter? 331-333
CORROBORATION OF INFERENCES, 85-87
COUPLE, YOUNG MARRIED: special problems
connected with, 145

COURT, LAW: point of view of, regarding evi-
dence, contrasted with that of a case
work agency, 41-43; early English,
"vouching" in, 52; rejection of hearsay
evidence by, 57. See also Children's
Courts and Domestic Relations Court
COURT OFFICIALS: consultation of present
neighbors by, 275, 276, 277

COURT RECORDS: consultation of, in three
cities, 255; as evidence of age, 257; il-
lustration of use of, in establishing where-
abouts, 262; types of work hampered by
condition of, 265

COURTIS, STUart A., 46

"Courtis Tests in Arithmetic:" by Stuart A.
Courtis, 46

CRIME: on part of parents of a person pos-
sibly insane, 437

Criminal Investigation: by Hans Gross, 9
CRIMINAL JURISPRUDENCE: contributions to,
used in this study, 49

Criminal Psychology: by Hans Gross, 67, 68,
116, 346, 349, 350

CRUELTY, PHYSICAL INJURY OR ABUSE:
queries regarding, 410

CULTURE: in native country of immigrant
group, queries regarding, 383-384
CUTLER, RUTH, 88

DAMPNESS: among housing defects that social
workers should note, ISI

DAY, MRS. HILBERT F., 10, 435, 441
DAY NURSERIES: included in statistical study
of outside sources, 161; consultations
with relatives by one, 180; records of, as
evidence of age, 257

DEACONESSES: as sources of information, 301
DEATH RECORDS: consultation of, in one city,
255; use of, 258; as revealing where-
abouts, 260

DEBTS: inference regarding payment of, 82,
90, 91
DEFINITIONS: of diagnosis, 51; of references,
52; of witnesses, 52; of fact, 53; of evi-
dence, 55; of inference, 55; of proof, 55
DELAND, LORIN F., 284
DELUSIONS: of a patient possibly insane,
queries regarding, 440

DEMOCRACY: individual and mass activities
in a, 367-368