Six Sigma Software DevelopmentCRC Press, 27. mar. 2007 - 488 sider Even though Six Sigma programs have successfully been implemented in practice, many IT departments remain skeptical of the process or are unaware of how the tools can be used to improve system development. Removing the mystique surrounding this technique, Six Sigma Software Development, Second Edition demonstrates how Six Sigma tools and concepts c |
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| 3 | |
| 15 | |
| 21 | |
THE BASICS OF SIX SIGMA | 29 |
Chapter 4 Introduction to DMAIC | 31 |
Chapter 5 The Definition Phase | 35 |
Chapter 6 The Measurement Phase | 65 |
Chapter 7 The Analysis Phase | 91 |
Chapter 24 Change Management in the IT Department | 289 |
Chapter 25 System Maintenance and Support | 297 |
INCORPORATING SIX SIGMA INTO OTHER DEVELOPMENT METHODOLGIES | 311 |
Chapter 26 Rapid Application Development | 313 |
Chapter 27 Prototyping and Spiral Development | 321 |
Chapter 28 ClientServer and WebBased Systems | 327 |
SIX SIGMA AND PACKAED SOFTWARE IMPLEMENTATION | 331 |
Chapter 29 Selecting Packaged Software | 333 |
Chapter 8 The Improvement Phase | 109 |
Chapter 9 The Control Phase | 119 |
DESIGN FOR SIX SIGMA | 129 |
Chapter 10 Introduction to DFSS | 131 |
Chapter 11 The Identification of Opportunities Phase | 139 |
Chapter 12 The Definition of the Initial Design Phase | 163 |
Chapter 13 The Development of Concept Phase | 179 |
Chapter 14 The Optimization Phase | 193 |
Chapter 15 The Verification Phase | 199 |
SIX SIGMA AND THE TRADITIONAL SDLC | 207 |
Chapter 16 Introduction to the Traditional SDLC | 209 |
Chapter 17 Project Initiation | 219 |
Chapter 18 System Analysis | 237 |
Chapter 19 System Design | 251 |
Chapter 20 Construction | 263 |
Chapter 21 Testing and Quality Assurance | 267 |
Chapter 22 Implementation | 277 |
SIX SIGMA AND LEGACY SYSTEMS | 283 |
Chapter 23 Introduction to Legacy Systems | 285 |
Chapter 30 Implementing Packaged Software | 349 |
SIX SIGMA AND OUTSOURCING | 357 |
Chapter 31 Introduction to Outsourcing | 359 |
Chapter 32 Effective Outsourcing | 377 |
THE SIX SIGMA IT DEPARTMENT | 385 |
Chapter 33 Putting It All Together | 387 |
APPENDICES | 399 |
The Project Charter | 401 |
The Functional Process Map | 407 |
The Process Improvement Ranking Spreadsheet | 411 |
The Failure Modes and Effects Analysis FMEA | 413 |
The Metric Reliability Assessment Spreadsheet | 419 |
The Quality Function Deployment QFD | 423 |
List of Acronyms | 431 |
Suggested Reading | 435 |
| 437 | |
Back cover | 459 |
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Almindelige termer og sætninger
Analysis assessment Box Plot brainstorming Capability Maturity Model Chain Map Chapter classic Six Sigma company’s complete cost create CTQs current process customer requirements customer satisfaction customer’s Date defects defined determine DFSS DMAIC model document effect eliminate employees ensure evaluation fact-based decisions FMEA Functional Process Map goal Greenbelt GWC’s House of Quality identify impact implementation important initial inputs Kano model measurement meet ments metrics needed Order Entry output outsourcing packaged software Pareto chart performance phase potential prioritize process improvement project charter project team proposed prototype quantify ranking Right Widget risks schedule service level agreements shipments shown in Exhibit sigma level SIPOC Six Sigma company Six Sigma project Six Sigma tools specific spreadsheet staff step success supplier system development team members team’s Thought Process Map TMAP traditional SDLC understand updated vendor Zip code
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