Six Sigma Software Development

Forsideomslag
CRC Press, 27. mar. 2007 - 488 sider
Even though Six Sigma programs have successfully been implemented in practice, many IT departments remain skeptical of the process or are unaware of how the tools can be used to improve system development. Removing the mystique surrounding this technique, Six Sigma Software Development, Second Edition demonstrates how Six Sigma tools and concepts can be used to enhance the system development process.

Revised and updated, this second edition clearly explains Six Sigma concepts and their application, maps Six Sigma concepts and tools to all aspects of system development, and proposes the use of Six Sigma tools to evaluate and improve the overall performance of the IT department. In addition to classic Six Sigma, the book introduces Design for Six Sigma (DFSS) and illustrates when and how its tools and techniques can be used to increase the robustness and reliability of a new system. It also shows how the judicious application of lean tools can reduce the complexity of IT processes, thus shortening the time needed to translate customer requirements into completed systems and increasing customer satisfaction.
 

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Indhold

Chapter 1 Six Sigma in Perspective
3
Chapter 2 The Six Sigma Difference
15
Chapter 3 Managing Change
21
THE BASICS OF SIX SIGMA
29
Chapter 4 Introduction to DMAIC
31
Chapter 5 The Definition Phase
35
Chapter 6 The Measurement Phase
65
Chapter 7 The Analysis Phase
91
Chapter 24 Change Management in the IT Department
289
Chapter 25 System Maintenance and Support
297
INCORPORATING SIX SIGMA INTO OTHER DEVELOPMENT METHODOLGIES
311
Chapter 26 Rapid Application Development
313
Chapter 27 Prototyping and Spiral Development
321
Chapter 28 ClientServer and WebBased Systems
327
SIX SIGMA AND PACKAED SOFTWARE IMPLEMENTATION
331
Chapter 29 Selecting Packaged Software
333

Chapter 8 The Improvement Phase
109
Chapter 9 The Control Phase
119
DESIGN FOR SIX SIGMA
129
Chapter 10 Introduction to DFSS
131
Chapter 11 The Identification of Opportunities Phase
139
Chapter 12 The Definition of the Initial Design Phase
163
Chapter 13 The Development of Concept Phase
179
Chapter 14 The Optimization Phase
193
Chapter 15 The Verification Phase
199
SIX SIGMA AND THE TRADITIONAL SDLC
207
Chapter 16 Introduction to the Traditional SDLC
209
Chapter 17 Project Initiation
219
Chapter 18 System Analysis
237
Chapter 19 System Design
251
Chapter 20 Construction
263
Chapter 21 Testing and Quality Assurance
267
Chapter 22 Implementation
277
SIX SIGMA AND LEGACY SYSTEMS
283
Chapter 23 Introduction to Legacy Systems
285
Chapter 30 Implementing Packaged Software
349
SIX SIGMA AND OUTSOURCING
357
Chapter 31 Introduction to Outsourcing
359
Chapter 32 Effective Outsourcing
377
THE SIX SIGMA IT DEPARTMENT
385
Chapter 33 Putting It All Together
387
APPENDICES
399
The Project Charter
401
The Functional Process Map
407
The Process Improvement Ranking Spreadsheet
411
The Failure Modes and Effects Analysis FMEA
413
The Metric Reliability Assessment Spreadsheet
419
The Quality Function Deployment QFD
423
List of Acronyms
431
Suggested Reading
435
Index
437
Back cover
459
Copyright

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