Contextual Design: Defining Customer-Centered SystemsMorgan Kaufmann, 1998 - 472 sider This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations. Contextual Design enables you to + gather detailed data about how people work and use systems + develop a coherent picture of a whole customer population + generate systems designs from a knowledge of customer work + diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions |
Indhold
CHAPTER 1 Introduction | 1 |
Understanding the Customer | 27 |
Seeing Work | 79 |
Seeing across Customers | 137 |
Innovation from Data | 213 |
System Design | 293 |
Prototyping | 365 |
Conclusion | 413 |
Afterword | 439 |
Readings and Resources | 443 |
449 | |
459 | |
About the Authors | 471 |
Andre udgaver - Se alle
Contextual Design: Defining Customer-Centered Systems Karen Holtzblatt,Hugh Beyer Begrænset visning - 1997 |
Contextual Design: Defining Customer-Centered Systems Hugh Beyer,Karen Holtzblatt Ingen forhåndsvisning - 1998 |
Almindelige termer og sætninger
affinity artifact aspects automated build capture Claris Emailer coherent communication consolidated models Contextual Design Contextual Inquiry coordinate create cross-functional team cultural model customer data customer population customer-centered customer's decide define design ideas design process design team design thinking detail diagram dialog box discussion engineering Figure flow model focus area function identify implementation individual intent interaction internal interpretation session interview issues keep Links look Los Alamitos model shows object model organization paper prototype Participatory Design Peapod person physical model practice problem redesign represent requirements reveals roles sequence model slide specific step story storyboards strategies structure system design system managers system work model talk task techniques things tion tomers UI design understanding Usability tests User Environment Design user interface user's vision what's whole word processor WordPerfect