HOTELS

IOWA HOTEL ASSOCIATION

Adopted Dec. 14, 1923:

CODE OF ETHICS

Our efforts to carry out the principles which we have been placed upon this Earth to accomplish, shall have in them a note of sympathy for the common cause of humanity.

Our aim and endeavor will be to rise to that standard of citizenship that grows outward in an ever widening circle from the individual, and to stand in the center of the widest circle and try to do all those things that will be a benefit to society.

Our duties to our God and to mankind shall be the inspiration that shall guide us in the responsibilities that come before us. In view of this and believing in the great fundamental moral principles, the recognition of which is necessary to the attainment of the best in any profession or line of endeavor, and recognizing that in the conduct of our business as Hotel Men, we owe certain duties and obligations to the public, to each other, to our employees, and to ourselves, we subscribe to the following Code of Ethics:

First-Good Name. We know that every hotel, as well as every individual, is bound to have a reputation, either good or bad; that a hotel's richest asset is a Good Name; that to have a good name, a hotel must be conducted so that every daughter, wife and mother, while there as a guest, be conscious of the same feeling of security, protection and respect which she feels in her own home.

Second-Professional Integrity. Experience has demonstrated that in the long run unfair and questionable methods are a detriment, financialy as well as otherwise, and that honesty and fairness in dealing with other members of our profession are essential to the best interests of every hotel.

Third-Public Confidence. No hotel can come into its own unless it enjoys the confidence of the community and the traveling public. It shall be our purpose to serve our guests and patrons cheerfully and without discrimination, and to give the best service possible without sacrificing that return to which we are fairly entitled.

Fourth--Employees. We realize that the nature of our business makes us necessarily dependent, in large measure, upon

the organization of employees by whom our business is carried. on. We include our employees with ourselves in the application of the rule that each is entitled to a fair and just reward for his efforts and we believe in the payment of a fair and honest compensation to employees and in giving to them every consideration. that fair and honest men and women are entitled to in the business intercourse of every-day life, to the end that the co-operation. between management and employees, essential to the largest measure of success, may be attained.

Fifth-Our Guests. We know that a hotel cannot limit its service and attention merely to furnishing meals and lodging at a given rate. Such policy can never make any hotel a good hotel. We believe that in the fulfillment of the best service of which a hotel man may be capable, the guests are entitled to breathe fresh air, in a clean house, where a cheerful atmosphere prevails. Our aim shall be to have every guest depart, hoping to come again.

Sixth-The Man Behind. We appreciate that the success of every business or institution is but the lengthened shadow of one man, that to make a hotel what it should be and the most and best that it may be, the proprietor or manager or directing head of the business must measure up to his responsibilities as a man and as a citizen. The success of the business will be manifested in direct ratio with the degree of conscientious fulfillment by "the man behind" of his obligations to God and country.

THE GREETERS OF AMERICA

Prize code, 1923, by Allan G. Hurst, Worcester, Mass.:

THE GREETER CODE OF ETHICS

1. Duty to Our Creator. We will strictly adhere to those obligations which all men owe to their Maker, that we may conduct ourselves primarily as God-fearing men.

2. Devotion to Our Flag. We consecrate ourselves to a love and devotion for the flag under which we hold citizenship, and stand prepared to defend that flag at all hazards and under any circumstances, whether in peace or in war, in discussion or in argument, in illness or in health, in poverty or in wealth, in humble station or in positions of great power and influence.

3. Honor. We will be honorable. Honorable in the protection of the good name of a woman. Honorable in the con

duct of our own lives. Honorable in our dealings with our fellow men. Honorable in all respects and in all events that we may answer unto ourselves and unto our fellow men with clear conscience. 4. Brothers of Mankind. We will be brothers to all mankind. We will assist our fellow men by following the precepts of brotherly love. We will lend a helping hand to a brother in distress and cheer and aid him over the rough spots of life, that we may in turn be helped by our fellow men. We will exert our every effort toward practicing those principles which tend to elevate instead of to subordinate, to advance instead of to retreat, to assist instead of to hinder, to love instead of to hate, to create friends instead of enemies.

5. Co-operation With Our Employers. We will cooperate with instead of agitate against our employers. We will give to them the utmost in our ability for the furtherance of the progress of their enterprises. We will discharge our duties, not in the sense of giving so many stipulated hours of labor, but will maintain at all times, a keen interest in the advancement of their interests and will lend our every endeavor to make them greater and better establishments. We will stand in unison with our employers against the foes of their industry at all times and under all conditions, that we may grow with our employers, that we may succeed with their success, to the end that when we arrive at similar stations in our careers, we may receive that same worthy co-operation that has contributed to the success of our employers.

6. Equitable With Our Employees. We will be equitable with our employees. We will treat them as integral parts of our businesses instead of as cogs in inanimate machines. We will endeavor to instruct them, to give to them opportunities for broadening their scope and advancing their station in life. We will lend them the benefits of our experience and our ability to the end that they may become intelligently fitted to assume higher positions in our chosen industry.

7. Reciprocity With the Public. We will conscientiously and efficiently discharge our every obligation to our great employer, "The Public," that he may realize and understand beyond question that he is receiving that for which he pays. That we are giving him in full measure of courtesy, hospitality, welcome, attention and respect to which he is in full just reciprocity entitled, that the hotel industry may attain greater heights through intelligent and expressive catering to the wants of our clientele.

ICE

SOUTHWESTERN ICE MANUFACTURERS'
ASSOCIATION

Adopted Nov. 15, 1921:

CODE OF ETHICS

First: We believe that the foundation of success in business is embodied in the idea of service, and that ice men should consider first, the requirements of their customers; and second, the remuneration to be considered.

Second: Ever striving to elevate the ice business to a plane of the highest standing in the business and professional world, ice men will always stand sponsor for the quality and quantity of their product, and use their every effort to quickly and satisfactorily adjust all discrepancies and complaints.

Third: That service to the trade has a moral as well as a financial value, and upon this basis, in the exchange of service for profit, we will ever strive to create a bond of friendship, and closer relationship between the public and ourselves.

Fourth: To use our best endeavors at all times to elevate the standards of the ice business, and so to conduct our own affairs that others engaged in the same vocation will find it wise and profitable to emulate our example.

Fifth: That the ice business being a legitimate, honorable and worthy enterprise, we will, through service and co-operation with our patrons, endeavor to keep this idea paramount in the minds of both manufacturer and customer.

Sixth: Honesty in weights, courtesy and prompt deliveries being absolutely essential to the operation of our business, we will in the future give to this greater consideration in the creation of a system that will remove the short-weight evil in this department of our business.

Seventh: Realizing that the ice driver is the channel. through which flows the more profitable part of our business, and that he is a human element worthy of more consideration, we shall endeavor to create a stronger spirit of co-operation and co-partner relationship between him and ourselves.

Eighth: Finally, believing in the universality and practicability of the "Golden Rule" in business, as well as in moral issues, we will lend ourselves toward the practice of this principle, both as it relates to the man who makes, and the man who buys.

OKLAHOMA ICE MANUFACTURERS' ASSOCIATION

Adopted Dec. 8, 1923:

CODE OF ETHICS

The manufacture and distribution of ice is, primarily, founded upon the idea of Service, and this Code of Ethics is hereby approved and adopted by the Oklahoma Ice Manufacturers' Association for the purpose of standardizing Rules of Correct Conduct and Business Practice for all those engaged in the manufacture of ice, and its distribution, in the State of Oklahoma; hereby endeavoring to promote the very highest of ideals and understanding between the members of our Association, our employees, the public from whom we buy and those to whom we sell-always remembering our duties to our State and Nation and

Realizing that a business receives its character and soul, as it were, from those in command, it must be necessary, in order for the fine character and soul you would wish to be reflected in your business, that the directing head be a man of morality physically fit, of the highest integrity of established reputation, with honesty unquestioned and of credit standing in his community. He must be thoroughly trained and experienced in the manufacture and distribution of ice.

To these are added kindliness, courtesy and the desire to be friendly, wth a pride in his occupation and an appreciation of the opportunity that he has to render a service to his community.

With these qualifications in our management, just so surely will the public, the business world and our employees accept them as the characteristics of our business.

ARTICLE II

The Relations of Employer and Employee:

(a) The closest relationship and co-operation should always manifest itself between employer and employee. These are successfully obtained only by impartial, equitable, fair and honest treatment of the employee.

(b) The employer shall pay a just and living wage. The wellbeing, contentment and happiness of the employee shall be of first consideration. Efficient and honest effort shall be rewarded without discrimination and a continuance of em