Medical Receptionists and Secretaries HandbookCRC Press, 22. nov. 2017 - 368 sider This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it! |
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Side 2
... surgical appliances and rehabilitation services. Thus the National Health Service (NHS) became effective in 1948, with the aim of improving the health of the people, providing healthcare through a system of public finance and public ...
... surgical appliances and rehabilitation services. Thus the National Health Service (NHS) became effective in 1948, with the aim of improving the health of the people, providing healthcare through a system of public finance and public ...
Side 9
... surgical care, usually centred on a teaching or district general hospital (an acute trust may manage more than one hospital) • 88 trusts that provide mental health services both in the community and in hospital • 31 ambulance trusts ...
... surgical care, usually centred on a teaching or district general hospital (an acute trust may manage more than one hospital) • 88 trusts that provide mental health services both in the community and in hospital • 31 ambulance trusts ...
Side 15
... surgery by calling a contact centre online (and eventually via digital television). The Choose and Book policy is being introduced in stages across the country. All patients who have to wait longer than six months for an operation are ...
... surgery by calling a contact centre online (and eventually via digital television). The Choose and Book policy is being introduced in stages across the country. All patients who have to wait longer than six months for an operation are ...
Side 19
... surgery or clinic, and the actual time when they are seen by a doctor • by attendance at audit meetings to discuss ways of improving standards. Remember that the patient's viewpoint and opinion play an important part in audit, and that ...
... surgery or clinic, and the actual time when they are seen by a doctor • by attendance at audit meetings to discuss ways of improving standards. Remember that the patient's viewpoint and opinion play an important part in audit, and that ...
Side 20
... surgical (or other interventional) procedures. It gives advice on best clinical practice in the NHS to those commissioning NHS services (health authorities and primary care trusts), and to patients and their carers. NICE is a ...
... surgical (or other interventional) procedures. It gives advice on best clinical practice in the NHS to those commissioning NHS services (health authorities and primary care trusts), and to patients and their carers. NICE is a ...
Indhold
1 | |
2 Patient customer care | 45 |
3 Communication | 77 |
4 Law ethics and medicine | 91 |
5 Health and safety in a clinical environment | 131 |
6 Practical reception skills in general practice | 143 |
7 The hospital service | 165 |
8 Private medicine | 185 |
Appendix 2 Hippocratic Oath | 285 |
Appendix 3 Training programmes | 287 |
Appendix 4 Medical terminology | 289 |
Appendix 5 Immunisation schedules | 303 |
Appendix 6 Incubation periods of some infectious diseases | 305 |
Appendix 7 Abbreviations of qualifying degrees and further qualifications | 307 |
Appendix 8 Useful addresses | 313 |
Appendix 9 Statutory organisations | 317 |
9 Forms fees and finances in general practice | 195 |
10 Using information technology | 207 |
11 Medical terminology and clinical aspects | 227 |
12 Primary healthcare services and social services | 237 |
13 Audit health economics and ensuring quality for the medical receptionist and secretary | 261 |
14 Training and development | 269 |
15 Complementary medicine | 275 |
Appendix 1 Further reading and reference books | 281 |
Appendix 10 Information and support groups | 321 |
Appendix 11 Measurements in medicine | 333 |
Appendix 12 International organisations | 335 |
Appendix 13 Professional organisations relating to complementary medicine | 337 |
Appendix 14 The Wanless Report | 339 |
Index | 341 |
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