Medical Receptionists and Secretaries HandbookCRC Press, 22. nov. 2017 - 368 sider This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it! |
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Side 7
... publish accounts. They also include non-departmental public bodies, which are set up when independent advice is required ... (published in January 2002) – outlined the rationale behind devolving power from the Government to frontline NHS ...
... publish accounts. They also include non-departmental public bodies, which are set up when independent advice is required ... (published in January 2002) – outlined the rationale behind devolving power from the Government to frontline NHS ...
Side 10
... published a Green Paper entitled Every Child Matters, which states their intention to incorporate services for children within a single organisation. It is anticipated that by 2006 most areas should have their own children's trust, with ...
... published a Green Paper entitled Every Child Matters, which states their intention to incorporate services for children within a single organisation. It is anticipated that by 2006 most areas should have their own children's trust, with ...
Side 12
... published in April 2002, introduced plans to reform the financial flows of the NHS through payment by results, and emphasised patient choice and commitment to promoting diversity of healthcare through joint ventures with the private ...
... published in April 2002, introduced plans to reform the financial flows of the NHS through payment by results, and emphasised patient choice and commitment to promoting diversity of healthcare through joint ventures with the private ...
Side 23
... publish their costs for individual procedures. These give details of the unit costs for a range of treatments, ranging from X-rays to transplant surgery, and from a visit by a district nurse to a home delivery by a midwife. Weighted ...
... publish their costs for individual procedures. These give details of the unit costs for a range of treatments, ranging from X-rays to transplant surgery, and from a visit by a district nurse to a home delivery by a midwife. Weighted ...
Side 25
... published in December 1997, shortly after they came into power, announced the setting up of primary care groups (forerunners of PCTs), NICE and NHS Direct, and described a new model for a new century, based on the following six ...
... published in December 1997, shortly after they came into power, announced the setting up of primary care groups (forerunners of PCTs), NICE and NHS Direct, and described a new model for a new century, based on the following six ...
Indhold
1 | |
2 Patient customer care | 45 |
3 Communication | 77 |
4 Law ethics and medicine | 91 |
5 Health and safety in a clinical environment | 131 |
6 Practical reception skills in general practice | 143 |
7 The hospital service | 165 |
8 Private medicine | 185 |
Appendix 2 Hippocratic Oath | 285 |
Appendix 3 Training programmes | 287 |
Appendix 4 Medical terminology | 289 |
Appendix 5 Immunisation schedules | 303 |
Appendix 6 Incubation periods of some infectious diseases | 305 |
Appendix 7 Abbreviations of qualifying degrees and further qualifications | 307 |
Appendix 8 Useful addresses | 313 |
Appendix 9 Statutory organisations | 317 |
9 Forms fees and finances in general practice | 195 |
10 Using information technology | 207 |
11 Medical terminology and clinical aspects | 227 |
12 Primary healthcare services and social services | 237 |
13 Audit health economics and ensuring quality for the medical receptionist and secretary | 261 |
14 Training and development | 269 |
15 Complementary medicine | 275 |
Appendix 1 Further reading and reference books | 281 |
Appendix 10 Information and support groups | 321 |
Appendix 11 Measurements in medicine | 333 |
Appendix 12 International organisations | 335 |
Appendix 13 Professional organisations relating to complementary medicine | 337 |
Appendix 14 The Wanless Report | 339 |
Index | 341 |
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