Medical Receptionists and Secretaries HandbookCRC Press, 22. nov. 2017 - 368 sider This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it! |
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Side iii
... healthcare Total quality in medical practice Customer care: involving patients and the public Summary 45 45 46 51 53 61 65 66 74 75 76 3 Communication Introduction Listening Use of questions in communicating Methods Contents.
... healthcare Total quality in medical practice Customer care: involving patients and the public Summary 45 45 46 51 53 61 65 66 74 75 76 3 Communication Introduction Listening Use of questions in communicating Methods Contents.
Side iv
... 1971 Clinical risk management Coping with aggression and violence Summary Useful websites 131 131 132 132 134 136 136 137 138 142 142 6 Practical reception skills in general practice Introduction Record keeping iv Contents.
... 1971 Clinical risk management Coping with aggression and violence Summary Useful websites 131 131 132 132 134 136 136 137 138 142 142 6 Practical reception skills in general practice Introduction Record keeping iv Contents.
Side v
... hospital The secretary in private practice Summary 185 186 191 193 9 Forms, fees and finances in general practice Introduction Contracting 195 195 195 Finance Quality and Outcomes Framework Practice income Scotland Wales Northern Contents ...
... hospital The secretary in private practice Summary 185 186 191 193 9 Forms, fees and finances in general practice Introduction Contracting 195 195 195 Finance Quality and Outcomes Framework Practice income Scotland Wales Northern Contents ...
Side vi
... practice Electronic medicine Computers in hospitals Information, management and technology Getting the best from the computer The barrier created by the computer Maintaining security Computers and the law Useful websites and references ...
... practice Electronic medicine Computers in hospitals Information, management and technology Getting the best from the computer The barrier created by the computer Maintaining security Computers and the law Useful websites and references ...
Side xi
... (Practice Manager, Oxshott Medical Centre, Surrey) and Barbara Stewart (Pharmacist, West Sussex). In revising material for this edition, I have found both the NHS and the Department of Health websites an invaluable source of current ...
... (Practice Manager, Oxshott Medical Centre, Surrey) and Barbara Stewart (Pharmacist, West Sussex). In revising material for this edition, I have found both the NHS and the Department of Health websites an invaluable source of current ...
Indhold
1 | |
2 Patient customer care | 45 |
3 Communication | 77 |
4 Law ethics and medicine | 91 |
5 Health and safety in a clinical environment | 131 |
6 Practical reception skills in general practice | 143 |
7 The hospital service | 165 |
8 Private medicine | 185 |
Appendix 2 Hippocratic Oath | 285 |
Appendix 3 Training programmes | 287 |
Appendix 4 Medical terminology | 289 |
Appendix 5 Immunisation schedules | 303 |
Appendix 6 Incubation periods of some infectious diseases | 305 |
Appendix 7 Abbreviations of qualifying degrees and further qualifications | 307 |
Appendix 8 Useful addresses | 313 |
Appendix 9 Statutory organisations | 317 |
9 Forms fees and finances in general practice | 195 |
10 Using information technology | 207 |
11 Medical terminology and clinical aspects | 227 |
12 Primary healthcare services and social services | 237 |
13 Audit health economics and ensuring quality for the medical receptionist and secretary | 261 |
14 Training and development | 269 |
15 Complementary medicine | 275 |
Appendix 1 Further reading and reference books | 281 |
Appendix 10 Information and support groups | 321 |
Appendix 11 Measurements in medicine | 333 |
Appendix 12 International organisations | 335 |
Appendix 13 Professional organisations relating to complementary medicine | 337 |
Appendix 14 The Wanless Report | 339 |
Index | 341 |
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