Medical Receptionists and Secretaries HandbookCRC Press, 22. nov. 2017 - 368 sider This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it! |
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Side 2
... offering consultants contracts as full-time salaried employees. General medical practitioners providing family doctor services were encouraged to sign contracts to provide family practitioner services for patients in their area, and ...
... offering consultants contracts as full-time salaried employees. General medical practitioners providing family doctor services were encouraged to sign contracts to provide family practitioner services for patients in their area, and ...
Side 12
... offering better food, and modernisation of GP premises. • In terms of staff, there will be more doctors, nurses and therapists, more training places, and better pay and working conditions (including more childcare support). • In terms ...
... offering better food, and modernisation of GP premises. • In terms of staff, there will be more doctors, nurses and therapists, more training places, and better pay and working conditions (including more childcare support). • In terms ...
Side 14
... offer the following improvements. • Patients will be admitted for treatment within a maximum of 18 weeks from ... offered a choice of appointment at one of four or five different locations. These may be NHS trusts, foundation trusts ...
... offer the following improvements. • Patients will be admitted for treatment within a maximum of 18 weeks from ... offered a choice of appointment at one of four or five different locations. These may be NHS trusts, foundation trusts ...
Side 15
... offered a choice of an alternative place of treatment. The NHS Improvement Plan has set a target maximum waiting time of 18 weeks between referral and first outpatient appointment by December 2008. Patients will have the right to choose ...
... offered a choice of an alternative place of treatment. The NHS Improvement Plan has set a target maximum waiting time of 18 weeks between referral and first outpatient appointment by December 2008. Patients will have the right to choose ...
Side 25
... offering fair access to consistently high-quality, prompt and accessible services across the country • making delivery of healthcare a social responsibility, with local doctors and nurses shaping services • getting the NHS to work in ...
... offering fair access to consistently high-quality, prompt and accessible services across the country • making delivery of healthcare a social responsibility, with local doctors and nurses shaping services • getting the NHS to work in ...
Indhold
1 | |
2 Patient customer care | 45 |
3 Communication | 77 |
4 Law ethics and medicine | 91 |
5 Health and safety in a clinical environment | 131 |
6 Practical reception skills in general practice | 143 |
7 The hospital service | 165 |
8 Private medicine | 185 |
Appendix 2 Hippocratic Oath | 285 |
Appendix 3 Training programmes | 287 |
Appendix 4 Medical terminology | 289 |
Appendix 5 Immunisation schedules | 303 |
Appendix 6 Incubation periods of some infectious diseases | 305 |
Appendix 7 Abbreviations of qualifying degrees and further qualifications | 307 |
Appendix 8 Useful addresses | 313 |
Appendix 9 Statutory organisations | 317 |
9 Forms fees and finances in general practice | 195 |
10 Using information technology | 207 |
11 Medical terminology and clinical aspects | 227 |
12 Primary healthcare services and social services | 237 |
13 Audit health economics and ensuring quality for the medical receptionist and secretary | 261 |
14 Training and development | 269 |
15 Complementary medicine | 275 |
Appendix 1 Further reading and reference books | 281 |
Appendix 10 Information and support groups | 321 |
Appendix 11 Measurements in medicine | 333 |
Appendix 12 International organisations | 335 |
Appendix 13 Professional organisations relating to complementary medicine | 337 |
Appendix 14 The Wanless Report | 339 |
Index | 341 |
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