Medical Receptionists and Secretaries HandbookCRC Press, 22. nov. 2017 - 368 sider This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it! |
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Side xi
... Centre, Surrey) and Barbara Stewart (Pharmacist, West Sussex). In revising material for this edition, I have found both the NHS and the Department of Health websites an invaluable source of current information. Taylor & Francis Taylor ...
... Centre, Surrey) and Barbara Stewart (Pharmacist, West Sussex). In revising material for this edition, I have found both the NHS and the Department of Health websites an invaluable source of current information. Taylor & Francis Taylor ...
Side 6
... centres Health/ social care services Mental health services NHS hospitals Ambulance services Patient transport Provision of all local health and care services Figure 1.2 Structure of the NHS. Arm's-length bodies Arm's-length bodies are ...
... centres Health/ social care services Mental health services NHS hospitals Ambulance services Patient transport Provision of all local health and care services Figure 1.2 Structure of the NHS. Arm's-length bodies Arm's-length bodies are ...
Side 12
... centres. There will also be a clean-up campaign for hospitals, improved catering services offering better food, and modernisation of GP premises. • In terms of staff, there will be more doctors, nurses and therapists, more training ...
... centres. There will also be a clean-up campaign for hospitals, improved catering services offering better food, and modernisation of GP premises. • In terms of staff, there will be more doctors, nurses and therapists, more training ...
Side 14
... centres. • Patients will be able to be treated at any facility that meets NHS standards, within the national maximum price that the NHS pays for the treatment that they need. • Patients will have access to a wider range of service in ...
... centres. • Patients will be able to be treated at any facility that meets NHS standards, within the national maximum price that the NHS pays for the treatment that they need. • Patients will have access to a wider range of service in ...
Side 15
... centre online (and eventually via digital television). The Choose and Book policy is being introduced in stages across the country. All patients who have to wait longer than six months for an operation are already offered a choice of an ...
... centre online (and eventually via digital television). The Choose and Book policy is being introduced in stages across the country. All patients who have to wait longer than six months for an operation are already offered a choice of an ...
Indhold
1 | |
2 Patient customer care | 45 |
3 Communication | 77 |
4 Law ethics and medicine | 91 |
5 Health and safety in a clinical environment | 131 |
6 Practical reception skills in general practice | 143 |
7 The hospital service | 165 |
8 Private medicine | 185 |
Appendix 2 Hippocratic Oath | 285 |
Appendix 3 Training programmes | 287 |
Appendix 4 Medical terminology | 289 |
Appendix 5 Immunisation schedules | 303 |
Appendix 6 Incubation periods of some infectious diseases | 305 |
Appendix 7 Abbreviations of qualifying degrees and further qualifications | 307 |
Appendix 8 Useful addresses | 313 |
Appendix 9 Statutory organisations | 317 |
9 Forms fees and finances in general practice | 195 |
10 Using information technology | 207 |
11 Medical terminology and clinical aspects | 227 |
12 Primary healthcare services and social services | 237 |
13 Audit health economics and ensuring quality for the medical receptionist and secretary | 261 |
14 Training and development | 269 |
15 Complementary medicine | 275 |
Appendix 1 Further reading and reference books | 281 |
Appendix 10 Information and support groups | 321 |
Appendix 11 Measurements in medicine | 333 |
Appendix 12 International organisations | 335 |
Appendix 13 Professional organisations relating to complementary medicine | 337 |
Appendix 14 The Wanless Report | 339 |
Index | 341 |
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