Medical Receptionists and Secretaries HandbookCRC Press, 22. nov. 2017 - 368 sider This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it! |
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Side iv
... bodies and their role Summary of medical ethics and etiquette Legal aspects Employment rights Certification Health and safety at work Summary of legal aspects Useful websites 91 91 91 92 96 97 101 103 104 113 118 120 129 129 5 Health ...
... bodies and their role Summary of medical ethics and etiquette Legal aspects Employment rights Certification Health and safety at work Summary of legal aspects Useful websites 91 91 91 92 96 97 101 103 104 113 118 120 129 129 5 Health ...
Side 1
... bodies, the end of the nineteenth century heralded the opening of many voluntary and private hospitals. Voluntary hospitals were financed through subscriptions and donations, and attracted the services of skilled doctors, some of whom ...
... bodies, the end of the nineteenth century heralded the opening of many voluntary and private hospitals. Voluntary hospitals were financed through subscriptions and donations, and attracted the services of skilled doctors, some of whom ...
Side 3
... bodies. It is completely independent of the NHS and the Government. In the NHS the Ombudsman investigates complaints that a hardship or injustice has been caused by its failure to provide a service either as a result of a failure in ...
... bodies. It is completely independent of the NHS and the Government. In the NHS the Ombudsman investigates complaints that a hardship or injustice has been caused by its failure to provide a service either as a result of a failure in ...
Side 5
... bodies. This demonstrates the Government's policy of shifting power from Whitehall to frontline healthcare personnel. The new role of the DH will be to provide strategic leadership to NHS and social care organisations by, for example ...
... bodies. This demonstrates the Government's policy of shifting power from Whitehall to frontline healthcare personnel. The new role of the DH will be to provide strategic leadership to NHS and social care organisations by, for example ...
Side 6
... bodies. There are currently 19 special health authorities, including the following: • Mental Health Act Commission • National Blood Authority • Prescription Pricing Authority • UK Transplant Support Service Authority. Special health ...
... bodies. There are currently 19 special health authorities, including the following: • Mental Health Act Commission • National Blood Authority • Prescription Pricing Authority • UK Transplant Support Service Authority. Special health ...
Indhold
1 | |
2 Patient customer care | 45 |
3 Communication | 77 |
4 Law ethics and medicine | 91 |
5 Health and safety in a clinical environment | 131 |
6 Practical reception skills in general practice | 143 |
7 The hospital service | 165 |
8 Private medicine | 185 |
Appendix 2 Hippocratic Oath | 285 |
Appendix 3 Training programmes | 287 |
Appendix 4 Medical terminology | 289 |
Appendix 5 Immunisation schedules | 303 |
Appendix 6 Incubation periods of some infectious diseases | 305 |
Appendix 7 Abbreviations of qualifying degrees and further qualifications | 307 |
Appendix 8 Useful addresses | 313 |
Appendix 9 Statutory organisations | 317 |
9 Forms fees and finances in general practice | 195 |
10 Using information technology | 207 |
11 Medical terminology and clinical aspects | 227 |
12 Primary healthcare services and social services | 237 |
13 Audit health economics and ensuring quality for the medical receptionist and secretary | 261 |
14 Training and development | 269 |
15 Complementary medicine | 275 |
Appendix 1 Further reading and reference books | 281 |
Appendix 10 Information and support groups | 321 |
Appendix 11 Measurements in medicine | 333 |
Appendix 12 International organisations | 335 |
Appendix 13 Professional organisations relating to complementary medicine | 337 |
Appendix 14 The Wanless Report | 339 |
Index | 341 |
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