Medical Receptionists and Secretaries HandbookCRC Press, 22. nov. 2017 - 368 sider This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it! |
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Side 1
... able-bodied inhabitants could be treated when they became unwell. However, as the health of the community had been severely neglected, it became necessary for the workhouses to admit the sick paupers from the parish to their wards ...
... able-bodied inhabitants could be treated when they became unwell. However, as the health of the community had been severely neglected, it became necessary for the workhouses to admit the sick paupers from the parish to their wards ...
Side 13
... able to make their own decisions about choices that impact on their health, and to be given reliable information to help them to do this. They expect the Government to provide support by helping to create the right environment, but it ...
... able to make their own decisions about choices that impact on their health, and to be given reliable information to help them to do this. They expect the Government to provide support by helping to create the right environment, but it ...
Side 14
... able to choose between a range of providers, including NHS foundation trusts and treatment centres. • Patients will be able to be treated at any facility that meets NHS standards, within the national maximum price that the NHS pays for ...
... able to choose between a range of providers, including NHS foundation trusts and treatment centres. • Patients will be able to be treated at any facility that meets NHS standards, within the national maximum price that the NHS pays for ...
Side 15
Mari Robbins. Patients will be able to choose when they go for their treatment, using national electronic booking systems (see Chapter 10 on information technology). Detailed information (e.g. on waiting times for hospitals and clinics) ...
Mari Robbins. Patients will be able to choose when they go for their treatment, using national electronic booking systems (see Chapter 10 on information technology). Detailed information (e.g. on waiting times for hospitals and clinics) ...
Side 23
... in the cost of providing services. It is intended that every PCT should be able to commission similar levels of health services for populations with similar need. A wide-ranging review of the formula to The National Health Service 23.
... in the cost of providing services. It is intended that every PCT should be able to commission similar levels of health services for populations with similar need. A wide-ranging review of the formula to The National Health Service 23.
Indhold
1 | |
2 Patient customer care | 45 |
3 Communication | 77 |
4 Law ethics and medicine | 91 |
5 Health and safety in a clinical environment | 131 |
6 Practical reception skills in general practice | 143 |
7 The hospital service | 165 |
8 Private medicine | 185 |
Appendix 2 Hippocratic Oath | 285 |
Appendix 3 Training programmes | 287 |
Appendix 4 Medical terminology | 289 |
Appendix 5 Immunisation schedules | 303 |
Appendix 6 Incubation periods of some infectious diseases | 305 |
Appendix 7 Abbreviations of qualifying degrees and further qualifications | 307 |
Appendix 8 Useful addresses | 313 |
Appendix 9 Statutory organisations | 317 |
9 Forms fees and finances in general practice | 195 |
10 Using information technology | 207 |
11 Medical terminology and clinical aspects | 227 |
12 Primary healthcare services and social services | 237 |
13 Audit health economics and ensuring quality for the medical receptionist and secretary | 261 |
14 Training and development | 269 |
15 Complementary medicine | 275 |
Appendix 1 Further reading and reference books | 281 |
Appendix 10 Information and support groups | 321 |
Appendix 11 Measurements in medicine | 333 |
Appendix 12 International organisations | 335 |
Appendix 13 Professional organisations relating to complementary medicine | 337 |
Appendix 14 The Wanless Report | 339 |
Index | 341 |
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