Medical Receptionists and Secretaries Handbook

Forsideomslag
CRC Press, 22. nov. 2017 - 368 sider
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This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!
 

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Indhold

1 The National Health Service
1
2 Patient customer care
45
3 Communication
77
4 Law ethics and medicine
91
5 Health and safety in a clinical environment
131
6 Practical reception skills in general practice
143
7 The hospital service
165
8 Private medicine
185
Appendix 2 Hippocratic Oath
285
Appendix 3 Training programmes
287
Appendix 4 Medical terminology
289
Appendix 5 Immunisation schedules
303
Appendix 6 Incubation periods of some infectious diseases
305
Appendix 7 Abbreviations of qualifying degrees and further qualifications
307
Appendix 8 Useful addresses
313
Appendix 9 Statutory organisations
317

9 Forms fees and finances in general practice
195
10 Using information technology
207
11 Medical terminology and clinical aspects
227
12 Primary healthcare services and social services
237
13 Audit health economics and ensuring quality for the medical receptionist and secretary
261
14 Training and development
269
15 Complementary medicine
275
Appendix 1 Further reading and reference books
281
Appendix 10 Information and support groups
321
Appendix 11 Measurements in medicine
333
Appendix 12 International organisations
335
Appendix 13 Professional organisations relating to complementary medicine
337
Appendix 14 The Wanless Report
339
Index
341
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