Marketing Metrics: The Definitive Guide to Measuring Marketing PerformancePearson Education, 8. jan. 2010 - 432 sider Marketing Metrics: The Definitive Guide to Measuring Marketing Performance, Second Edition, is the definitive guide to today’s most valuable marketing metrics. In this thoroughly updated and significantly expanded book, four leading marketing researchers show exactly how to choose the right metrics for every challenge and expand their treatment of social marketing, web metrics, and brand equity. They also give readers new systems for organizing marketing metrics into models and dashboards that translate numbers into management insight.
The authors show how to use marketing dashboards to view market dynamics from multiple perspectives, maximize accuracy, and “triangulate” to optimal solutions. You’ll discover high-value metrics for virtually every facet of marketing: promotional strategy, advertising, and distribution; customer perceptions; market share; competitors’ power; margins and pricing; products and portfolios; customer profitability; sales forces and channels; and more. For every metric, the authors present real-world pros, cons, and tradeoffs--and help you understand what the numbers really mean.
This edition introduces essential new metrics ranging from Net Promoter to social media and brand equity measurement. Last, but not least, it shows how to build comprehensive models to support planning--and optimize every marketing decision you make:
· Understand the full spectrum of marketing metrics: pros, cons, nuances, and application · Quantify the profitability of products, customers, channels, and marketing initiatives · Measure everything from “bounce rates” to the growth of your web communities · Understand your true return on marketing investment--and enhance it
This award-winning book will show you how to apply the right metrics to all your marketing investments, get accurate answers, and use them to systematically improve ROI.
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... Purchase Intentions 2.7 Purchase Habits 2.7 Loyalty 2.7 Likeability 2.8 Willingness to Recommend 2.8 Customer Satisfaction 2.9 Net Promoter 2.10 Willingness to Search Margins and Profits 3.1 Unit Margin 3.1 Margin (%) 3.2 Channel ...
... Purchase Habits Q8.2#7 2 43% 35 39 35 43 27 41 80 30 29 69 Inventories Q8.7#7 6 43% 36 62 20 48 20 109 59 24 45 46 Likeability Q8.2#9 2 43% 37 28 54 38 47 21 46 45 37 39 Effective Reach Q8.9#6 9 42% 38 48 40 32 37 46 44 7 61 46 Economic ...
... Purchase Intentions Q8.2#6 2 39% 50 54 67 19 62 41 30 45 32 79 Growth CAGR Q8.4#8 4 38% 51 45 32 74 41 54 72 83 31 45 Internal Rate of Return Q8.10#7 10 38% 52 44 63 36 66 27 29 71 53 35 Effective Frequency Q8.9#7 9 37% 53 56 52 43 45 ...
... Purchase Habits 2 Q8.2#7 2 43% 7 Likeability 2 Q8.2#9 2 43% 8 Consumer Knowledge 2 Q8.2#4 2 40% 9 Purchase Intentions 2 Q8.2#6 2 39% 10 Ad Awareness 2 Q8.2#3 2 23% 11 Willingness to Search 2 Q8.2#13 2 20% 12 Net Promoter Score 2 Q8.2#11 ...
... purchases and consumption. 2.3 Category Development Index Category sales in a specified seg- ment, compared with sales of that category in the market as a whole. Can use either unit or revenue sales. Regional or segment differences in ...
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3 MARGINS AND PROFITS | 65 |
4 PRODUCT AND PORTFOLIO MANAGEMENT | 109 |
5 CUSTOMER PROFITABILITY | 153 |
6 SALES FORCE AND CHANNEL MANAGEMENT | 181 |
7 PRICING STRATEGY | 219 |
8 PROMOTION | 263 |
10 MARKETING AND FINANCE | 337 |
11 THE MARKETING METRICS XRAY | 357 |
12 SYSTEM OF METRICS | 369 |
SURVEY OF MANAGERS USE OF METRICS | 385 |
Bibliography | 393 |
Endnotes | 397 |
Index | 405 |
9 ADVERTISING MEDIA AND WEB METRICS | 287 |